FAQs
General
General information
Oxford city is entirely walkable, with lots of points of interest between our venues and accommodation. You can find more information here: https://oxfordcity.co.uk/explore-oxford/
We will have Master Events team members and volunteers throughout, to answer any questions while in Oxford and a customer service desk in the front quad marquee at Exeter.
Attendees will be able to register/ pick up their passes a day early between 12-3pm on Saturday 27th at Exeter College front quad marquee.
London Nootropics will be joining us again this year serving their adaptogenic coffee in multiple locations.
We will be communicating further therapeutic sessions via email as we add them to our programme.
For all other enquiries please email our support team: [email protected]
Tickets/Registration
Will all attendees have access to recordings of the sessions?
Yes. All attendees, both in-person and virtual, will have access to recordings of all sessions for 90 days after the conference ends.
Will the sessions be live streamed for virtual attendees?
Yes, the sessions will be live streamed for virtual attendees.
Do you have scholarship pricing?
We understand that the full ticket price may not be within everyone’s reach, so we are pleased to announce the opening of scholarship applications for Masters Events Oxford 2025. https://mastersevents.com/oxford-2025/scholarship-application/
The scholarship pricing is lowest we can offer for in-person or virtual tickets.
Can I pay for my ticket in instalments?
Yes, you can choose to pay via PayPal at checkout and choose the ‘Pay in 3’ option. Please note, PayPal’s pay in instalments option is only available in some countries, as set by PayPal.
Can I purchase a ticket for just 1 or 2 days, or can I attend virtually for one day and in-person for the other days?
We do not offer single day tickets or hybrid virtual/in-person tickets.
Sessions
Do I need to book onto sessions?
All in-person attendees need to book onto their chosen sessions. If you would like to view or edit your session selection you can do this by logging into your Masters Events account and clicking on ‘My Tickets (2025)’. You then need to click on ‘Select’ and you will be able to view your session choices. If you would like to edit your registration you can scroll to the bottom of the page and click on ‘edit registration’.
Please remember to check back periodically as new sessions are being added and you may wish to change your selection.
Virtual attendees are free to watch any session and switch between them as they wish. However, we would request that you select your preferred sessions to enable a personal schedule in the app. This will help us to gauge interest and improve future virtual lineups.
The session I wanted to book onto is fully booked, is there a waitlist?
Whilst we do not have a waitlist option it is worth checking back as a space may open. If someone who is booked onto that session cancels their ticket, a space will then become available.
You can edit your session selection in your Masters Events account by clicking on the tab ‘My Tickets (2025)’ and ‘select sessions’. You can then scroll down to the bottom of the page and click ‘edit selections’.
All sessions will be available to watch back after the conference ends for 90 days so you can catch up on any missed content.
I can’t book onto all sessions as many are happening at the same time, what should I do?
Don’t worry, book onto the sessions you want to see most live and the others you can catch up with virtually. You will have access to the content for 90 days after the conference ends on the virtual platform. If you really want to you can also watch the live virtual stream on your device anywhere around Oxford during the event.
Will seats be reserved at sessions?
Whilst we have ensured that there is a seat for everyone booked onto the session, seats will be taken on a first come first served basis. We will have reserved seats for those with accessibility needs. Please be aware that in our larger venues some of the seats are very high up.
Accommodation
General Information
All attendees that have booked accommodation through the Masters Events website for 2025 will receive further information regarding their booking in the run up to the event. This information will be specific to the college or hotel that is hosting them and will cover check in and facilities information.
For all information related to accommodation please follow this link: https://mastersevents.com/oxford-2025/accommodation-booking/
The link will enable you to book accommodation for fixed 3- or 4-night blocks depending on your needs, and subject to availability. We can only offer accommodation within the date blocks we have listed in the link and are unable to offer partial refunds for unused nights. The accommodation offered at various colleges across Oxford is very much the “Oxford experience” and all the colleges are steeped in history with beautiful architecture and grounds to explore. However, this is very much ‘student dorm’ style accommodation – there is no room service available, and your rooms will not be cleaned on a daily basis (very few colleges offer daily cleaning services). Accommodation in these colleges are on a B&B basis unless stated otherwise. Breakfast will be served in the Main Hall at each venue unless stated otherwise.
For alternative accommodation, we recommend that you visit B&B and self catering | Conference Oxford
Do you have double occupancy rooms?
Unfortunately, we do not have any double occupancy rooms available on our website.
The accommodation we are offering is ‘student dorm’ style accommodation meaning there are only single occupancy rooms. For alternative double occupancy accommodation, we recommend that you visit www.booking.com or B&B and self catering | Conference Oxford for a range of hotels/bed and breakfast options.
Can I add additional nights to my booking?
We are unable to alter the dates provided or add on additional nights as these dates are a fixed timeframe with the colleges.
We recommend that you visit B&B and self catering | Conference Oxford or www.booking.com for a range of hotels/bed and breakfasts to book any additional nights.
Will there be somewhere to store luggage if I arrive early/ after I check out?
We are considering luggage storage and working on securing provision for this on certain days, where possible. This information will be shared in accommodation specific communications sent out in the run up to the event.
Food and Beverage
General Information
Water will be available at each venue throughout the event, and we recommend you bring a refillable water bottle with you, which you can top up as needed.
Masters Events will be providing limited snacks and beverages (tea and coffee) across most sites for the duration of the event. We strongly advise you to check the website and the brochure for more information during the event. The Clarendon Quad Marquee and Divinity School (which will be hosting our exhibitors) and Exeter College front quad (where our Customer Service desk will be located), will be the main sites for food during the lunchtime breaks. This will be offered on a first come, first served basis. There will also be snacks and food available for sale at The New Theatre and drinks and snacks available at Trinity College Cafe.
Additional to this, there are many places to eat in Oxford – catering to all tastes and price points. Oxford is a compact city, and you will be able to find cafés, restaurants and street food within an easy walk of all the main Event venues.
We are working on getting discount codes for restaurants around the city to give to attendees.
Evening Events
General Information
Attendees can book onto evening events through the link here: https://mastersevents.com/oxford-2025/evening-events/
- Entry is strictly ticketed – only guests with valid order confirmation may enter. Please have your order confirmation (digital or printed) ready on your phone. You can find your order confirmation in your Masters Events account under the tab ‘invoices’.
- Advance purchase only – due to catering restrictions, no tickets will be sold on-site for the Gala Dinner or Pre-Conference. The Ruby Wax session will be subject to availability, but we highly recommend that you secure your ticket in advance.
Is there a dress code?
Dress Code: Wear Whatever Makes You Feel Fantastic
We invite you to show up in whatever attire makes you feel most comfortable—whether that’s casual or elegant. Some guests may choose to dress up, but that’s entirely up to you.
As a conference that truly cares about your comfort and authenticity, we wholeheartedly welcome all expressions of style—leggings, ball gowns, or anything in between. The only thing that matters is that you feel great in what you’re wearing. There’s no “right” or “wrong”!
Pre Conference Gathering
Location: Exeter College
Date: September 27th
Time: 17:30pm – 21:00pm
On Saturday night, we will open Transform Trauma Oxford 2025 with a ceremony marking the beginning of four transformative days of learning, connection and knowledge exchange.
Expect soul-stirring performances from the legendary Gospel Sundays, who, through a combination of music and storytelling, take their audience on a moving and educational journey through slave history and the birth of Gospel music.
Attendees are kindly requested to use the side gate at Exeter College when arriving for the pre-conference reception. Food will be provided but must be ordered in advance via a link that will be emailed to all registered guests. In addition, a cash bar will be available throughout the evening.
Ruby Wax
Location: New Theatre
Date: September 28th
Time: 19:30pm – 23:00pm
After a long day of immersive learning, come to relax and laugh with actress, comedian and mental health advocate, Ruby Wax.
Ruby’s wacky anecdotes, witty observations and satirisation of the wellbeing industry make for a riotous evening. But she also delivers candid and poignant commentary that challenge perceptions and as such is one of the most compelling voices in mental health today.
Seating will be allocated on a first-come, first-served basis. However, reserved seating will be available for guests with accessibility requirements.
Gala Attendee Dinner
Location: Examination Schools
Date: September 29th
Time: 19:30pm – 00:00am
Within the storied walls of Oxford University’s Examination School, we invite you to our exclusive and highly anticipated Attendees’ Gala Dinner
Upon arrival, each guest will be welcomed with a glass of bubbles. Guests will then find their seats based on the seating plan displayed at the entrance—seating is at tables of ten. If you’d like to be seated with specific guests, please let us know at least one month before the event.
Menu & Evening Entertainment
Dinner: Enjoy a three‑course meal, complete with coffee and delicate petit fours.
Entertainment:
At 10:00 pm, enjoy a spellbinding performance from the Amenti Theatre Company who blend contemporary dance, physical theatre and immersive storytelling.
Afterwards, the band Soul’d will take the stage to close out the evening. For those with energy to spare, the dancefloor awaits!
CE/CPD Credits
CE credits
This live activity is eligible for a maximum of 30 Category 1 Credit(s) pending approval with our joint CE provider CME Outfitters.
This live activity offers CE credit for:
- Physicians/ Medical Doctors (AMA)
- Nurses (ANCC)
- Psychologists (APA)
- Social Workers (ASWB)
- Other*
*All other attendees will receive a Certificate of Attendance
If your professional body is not listed above, please reach out to them and ask if they will accept any of the above credits as an alternative.
There are over 96 hours of sessions at this conference. Therefore, not all sessions are accredited with CE credits. Please check the schedule once finalised to ascertain which sessions carry CE and which don’t.
Please also visit the activity details page for further information. https://mastersevents.com/oxford-2025/
Live (In‑Person and Online) CE Credits
At the end of each session, a QR code will appear on the room’s screen. Scan the code and complete the accompanying survey to earn your live CE credit.
Recorded (Enduring) CE Credits
For CE recorded sessions, the QR code at the end of the session will be live a few weeks after the conference and when approved by our joint provider. We will prompt you when this is live. Simply follow that link once you’ve watched the session to receive your CE credits.
CPD Credits
All sessions will carry CPD credits. If you watch all the sessions both live and recorded, you will earn over 96 hours of CPD.
Once the conference has finished you will be able to log into your Masters Events account and click on ‘view course’. This will bring you to a CPD tab where you can fill in a form to apply for CPD. You will be able to download a CPD approved certificate once complete.
Attendees may choose to self-declare the hours of learning in the participants myCPD portal – delegates new to CPD would need to register for a myCPD account via the CPD website. It is based on self-declaration and trust.
Will I receive a certificate of attendance?
Yes, you will be able to download your certificate of attendance from your Masters Events account after the conference has finished. Please note, certificates will not be mailed.
Refunds policy
General Information
Our full refund and cancellation policy can be found here: https://mastersevents.com/refund-returns/
Evening events and accommodation:
There are no refunds on evening events or for accommodation.
In-person tickets:
We can refund in-person tickets up until 2 months prior to the start of the live event (July 28th).
Virtual tickets:
We can refund virtual tickets up until 1 month prior to the start of the live event (August 28th).
A service fee of £25 (+ VAT) and all PayPal or Stripe fees will be applied to all refunds.
Accessibility
General Information
Please view our accesibility information here
Please contact [email protected] for any specific accessibility requests.
Transport
General Information
By Air
London Heathrow Airport: The nearest major international airport to Oxford is Heathrow. From there, you can take a direct bus or a taxi to Oxford, which takes approximately 60-90 minutes depending on traffic.
London Gatwick Airport: Another option is Gatwick Airport, located south of London. From Gatwick, you can take a direct train to Oxford, which usually involves a change at Reading or London Paddington. The total journey time is around 2-3 hours.
By Train
Oxford is well-connected to major cities in the UK via train. Direct trains run from London Paddington and take around 1 hour. Trains from Birmingham, Manchester, and other cities are also available.
By Car
From London: Take the M40 motorway northwest towards Birmingham and exit at junction 8 for Oxford. The journey time from central London is approximately 1.5-2 hours, depending on traffic.
If you are planning a car journey, it is recommended to use the Park & Ride facilities (https://parkandride.oxfordbus.co.uk/where-to-park/). There are 5 Park & Ride car parks situated along Oxford’s ring road, each offering a bus service directly to the city centre. The bus ride usually takes about fifteen minutes, with an additional five-minute walk from the bus stop to the College.
Note: Sadly parking in Oxford’s city centre is very difficult and has limited car parking, so if you are planning to Park in Oxford please use the Oxford Gov site to help you find somewhere or Just Park.
Getting Around the Venues
Conference Locations:
- Sheldonian- Exeter College= 3 mins walk
- Sheldonian-Oxford Town Hall= 7 mins walk
- Sheldonian- Examination Schools= 10 mins walk
- Sheldonian- New Theatre =5 mins walk
- Sheldonian- Trinity College = 3mins walk
- Exeter College- Oxford Town Hall= 5 mins walk
- Exeter College- Examination School= 10 mins walk
- Exeter College- New Theatre= 4 mins walk
- Exeter College- Trinity College = 5 mins walk
- Oxford Town- Examination Schools= 11 mins walk
- Oxford Town Hall- New Theatre= 5 mins walk
- Oxford Town Hall- Trinity College= 10 mins walk
- Examination Schools- New Theatre= 14 mins walk
- Examination School- Trinity College= 12 mins walk
- New Theatre- Trinity College= 7 mins walk
All times are taken from google maps and are an approximation. Walking times will vary from person to person.
While we are unable to arrange transportation for the event, Oxford offers a variety of convenient transportation options. Taxis are easily accessible, offering convenient transportation to and from the conference venues.
Check out the following trusted taxi services for your convenience:
- Radio Taxis: +44 (0)1865 242424
- Oxford Taxis: +44 (0)1865 238062
- Royal Cars: +44(0)1865777333
Oxford is known as a ‘cycling city,’ and the Oxford City Council’s cycling pages provide details on local cycling routes and facilities, along with advice on bike safety, security, and recycling.
If you don’t have your own bike, you can take advantage of the city’s excellent independent bike hire companies.
